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Frequently Asked Questions

No, you can purchase as a guest.  It is recommended that you do create one.

Canadian Safety Source accepts Visa, Mastercard, American Express. Discovery Card and Electronic Money Transfers.

CSS Ships via Canada Post Expedited

If an item is in stock it will usually ship within a day or two after we received an order.  Some items we bring in our special order items and they take a bit longer to get.

Customers may return new and unopened items within 30 days of delivery for a refund less a 10% restocking fee, unless the issue is with an incorrect shipment or manufacturers defect.

Any returns without the original packaging and instructional material, or the packaging and materials are damaged, a 20% restocking fee will be assessed.

Any merchandise that is returned showing signs of wear, installation or use can be denied a refund and any return shipping cost will be incurred by the customer. On normal returns, freight is not refunded.

Customers are responsible for all lost and damaged items in return shipping so please insure. All returns must be received at our location within 45 days of delivery. After 30 days of delivery, a partial refund may be issued or a refund may be denied.

If the return is a result of a manufactures defect or incorrect part, CSS will issue a return label to return at no additional charge to the customer. After the 30 day period has expired, the manufacturer's warranty will be in effect. When CSS receives your return, we will inspect the item and provide a replacement or refund. If the products is found to be defective, shipping fees will apply and/or a partial refund may be issued or denied.

All returns must have an RMA number or they may be rejected. We inspect all returns for signs of wear, installation or damage.

Any exchanges will be charged for any price differences and $9.95 for standard ground shipping.

 PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT?
 
Canadian Safety Source collects information from you when you register on our site, place
an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your:
name, e-mail address, mailing address, phone number, credit card information. You may,
however, visit our site anonymously without logging in and or creating an account.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. ​

HOW DO WE PROTECT YOUR INFORMATION?
 
We implement a variety of security measures to maintain the safety of your personal
information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted
via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway
providers database only to be accessible by those authorized with special access rights to
such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, PAL numbers, financials, etc.) will
not be stored on our servers.

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s
hard drive through your Web browser (if you allow) that enables the sites or service
providers systems to recognize your browser and capture and remember certain
information.

We use cookies to help us remember and process the items in your shopping cart. ​

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable
information. This does not include trusted third parties who assist us in operating our
website, conducting our business, or servicing you, so long as those parties agree to keep
this information confidential. We may also release your information when we believe
release is appropriate to comply with the law, enforce our site policies, or protect ours or
others rights, property, or safety. However, non-personally identifiable visitor information
may be provided to other parties for marketing, advertising, or other uses.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not
to information collected offline.

YOUR CONSENT
 
By using our site, you consent to our web site privacy policy.

CHANGES TO OUR PRIVACY POLICY
 
If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on December 11, 2023.